FAQs

Do I need a referral?

No. A referral is not required to access private services at Wavecrest. You can contact us directly.

Does the whole family need to attend?

Not necessarily. Sessions may involve parents, children, individual family members, couples or the whole family, depending on your concerns and goals.

Can parents attend without their child?

Yes. Parent-only sessions can provide space to discuss concerns, explore family patterns and consider ways of supporting your child and family.

How long are sessions?

Standard sessions are approximately 60 minutes. Longer appointments may be recommended for couples or families and will be discussed beforehand.

How many sessions will I need?

The number of sessions varies according to your needs and goals. We will review progress and discuss the ongoing direction of therapy together.

What ages do you support?

Wavecrest offers child-focused counselling for children aged six years and over. Parent and family consultations may also be offered where appropriate.

Can I use NDIS funding?

Wavecrest welcomes enquiries from self-managed and plan-managed participants where the service is appropriate and connected to the participant’s goals.

Do you offer Medicare rebates?

No. Medicare rebates are not currently available for Wavecrest services.

What is your cancellation policy?

Please provide at least 12 hours when changing or cancelling an appointment. Late cancellations and missed appointments may incur a fee. Full details will be provided before services begin.

Is Wavecrest a crisis service?

No. Wavecrest does not provide crisis or emergency services. If you or someone else is in immediate danger, call 000. For 24-hour crisis support, contact Lifeline on 13 11 14.